Q: How on earth do you guys make money if your service is 100% free?
A: So here’s the truth: we don’t work for free. For each hotel, vacation package or cruise that we book, we are paid by one of our travel partners. Since those companies pay us the big bucks, we don’t charge our clients a single penny for our services. Bottom line, we must book your hotels/cruise on your behalf.
Q: Which parts of the trip do you guys handle?
A: Almost everything except International Flights.
On your behalf we will book:
- All hotels
- Cruise (if applicable)
- All inter-country flights & ferries (any flights within the actual trip itself)
- All ground transfers (if you prefer to have these arranged in advance)
- All daily activities & excursions (if you prefer to have these arranged in advance)
*While we can recommend all our favorite spots to eat, we don’t make restaurant reservations.
Basically, you’re responsible for getting to and from your destination, and we’ll handle the rest 🙂
Q: I am not from the United States. Can I still book with you?
A. It depends…If you are not a US citizen, you must have a US credit card & a US billing address (no exceptions here). All non-US citizens are responsible for checking with their government for any necessary Visa requirements. If you are a US citizen, please skip this section 🙂
Q: I have like a million Starwood points and airline miles. Can you book my trip with points?
A: We love points! We are actually obsessed with points — like next-level obsessed. We encourage you to mosey on over to the “Travel Like Us” blog (shameless plug) for tips and tricks on using points. That said, we cannot book your trip with points. Hotels, cruise lines and tour companies do not pay commission for clients booking with points and as much as we looooooooove to work for free, it’s just not a sustainable business plan. 🙂
Needless to say, we highly recommend using your points for sweet business class seats on your way to your Honeymoon or luxury vacay and we’d be thrilled to give you advice and pointers.
*Occasionally, depending on your trip budget, we may allow clients to book 1-3 nights using points. This is solely at our discretion.
Q: We booked all our hotels, can you book our flights?
A: Ahhh sorry, no can do. If a travel agent says they can book your flight alone, they are most likely building in an extra charge for themselves. No bueno, that’s not how we roll. Since we pride ourselves on offering a 100% free service to our clients, we would never want you to pay more than face value. Instead, we recommend the best flights for your trip, and give you all the deets you need to book them.
Q: We absolutely love vacation rentals and only want to stay at Airbnb’s for our trip. Can you book those?
A: Yes and no. We can absolutely book apartments and vacation rentals on your behalf if they are available through one of our travel suppliers– just not the ones on Airbnb, sadly.
Q: This is an amazing itinerary! Thanks for all your hard work — brb while we book these hotels ourselves.
A: Oooooh, rough. Each itinerary is meticulously crafted for our clients and we spend hours upon hours making sure every detail is perfect. If you book the trip yourself, it’s like you’re stealing from us. And that really hurts our feelings.
All trip itineraries are the work product of OTM. OTM reserves the right to cancel/delete client’s trip itinerary without prior notice, if it is suspected that client is using OTM’s work product to book on their own.
Q: We found a lower hotel price on our own, can you guys price match?
A: Almost always, Yes. If you find a cheaper price we kindly ask that you check (1) that the dates are the same (2) the room rate includes all taxes, and applicable fees (OTM hotel quotes are always inclusive of all taxes and fees) (3) and the cancellation policy is the same. If the answer is YES to all three questions, we can certainly price match 🙂